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What’s inside

  • Hand off first: the daily support work
  • Hand off next: the weekly support work
  • Set the standard, then hand off the inbox
  • Is your support actually under control?
  • Set the rules before you hand it over

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We send the file, and we send an occasional note when something new goes up.
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Thirty minutes with somebody who has run this handoff before. Bring the workbook.

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