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Systems and Processes

Worksheet · PDF download

The Fix-It Flow: It Is Never the People

Walk a recurring failure back to the missing step that caused it, so you fix the process once instead of re-coaching the same person every month.

What is inside

  • Use the flow: name the symptom, find the missing step, install the fix
  • Map the seam where it actually breaks
  • Capture the next two failures while they are fresh
Before this, every week felt like starting over. We'd talk about problems and then nothing really changed. LINX helped us put simple habits in place so things don't slip through the cracks. It's less drama, fewer surprises, and way more follow-through.
Chris D., Co-Founder | Online Retail

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