Pain Point Calculator

How many employees or resources touch each occurrence?

Average time each person spends because of this.

Wage plus payroll burden if known; otherwise a reasonable loaded estimate.

Materials, consumables, scrap.

Travel, fuel, outside service, refunds, fees.

Any separate recurring cost not already included.

Sales, renewals, or jobs reasonably lost because of this.

Typical sale, job, or renewal value.

Use your normal gross margin if contribution margin is not readily known.

Direct dollars not billed, unnecessarily discounted, or otherwise leaked.

How many people or equipment units lose productive capacity?

Average productive or management hours lost.

Could you sell and deliver more if this capacity were freed?

Yes: the lost hours count at what they could have earned. No: they count at what they cost.

Approximate revenue produced or billed per productive hour.

Use your normal gross margin if contribution margin is not readily known.

Used when there is no profitable demand to fill recovered capacity.

Overtime, temp labor, rentals, expediting - only if separate.

The incremental cash trapped by this. Leave blank to derive it below.

Only needed when cash tied up is not directly known.

Invoicing, collection, or inventory delay above a reasonable target.

Your line-of-credit rate or another defensible cost of capital.

Separate finance charges, late fees.

Vendor discounts missed, or avoidable penalties.

Current claims, controls, downtime, insurance, or legal cost this already causes.

A working estimate, not false precision. Rare 5, unlikely 10, possible 25, likely 50, very likely 75.

Best estimate of the financial consequence if it happens.

A separate likely cost not included above.